Steve Ritchie Gains Customer Trust through Display of Action

While Actions do Speak Louder than Words, this Action Involved Giving Words.

Papa Johns didn’t produce the EPS that analysts had hoped for. Profits still climbed a great deal, beginning with a head wind of popularity buy back that occurred when the company, and more specifically CEO Steve Ritchie, gained customer trust back by showing them they deserved it. They did this by giving an active voice to those that matter the most first; their own. It’s been accomplished through a program called, “voices.” Voices allows employees to reach out to members of Papa Johns management like never before. Not only did share holders view this program favorably, but the market as a whole did. Papa grew overnight, almost out of the hole that it was in. This is why analysts perhaps shouldn’t have such hard feelings over EPS not reaching the most desired levels.

Voices Makes sure that Steak Holders Focus on the Stories of True Papa Founders…

Not just managers and employees but also franchise owners. They want all of the stakeholders to know their stories as they are truly the ones that built Papa Johns and made it what it is today. The general idea, alone, is so worthwhile that it’s not hard to see while shareholders and market experts all over had such a positive reaction. Through Voices, Steve Ritchie Papa Johns has given the market the true story of Papa Johns straight from the mouths of those that truly worked to make it an international brand today.

Some Executive Change Ups to Throw into the Mix…

Steve Ritchie (@stevemritchie) appointed Mike Nettles within a new executive role that has Nettles replacing certain board members while creating spots for entirely new ones. Areas of boardroom concentration seem to be on the overall customer experience, the experience a customer has when he or she uses a company menu, and also the area of technology and engagement. Vice President roles were given to new comers at a point of entry for each one of these three important areas. This sort of innovative thinking will surly generate an EPS that catches everybody’s eye as things progress.

Relevant page:
https://www.qsrmagazine.com/pizza/reeling-papa-johns-ramps-diversity-efforts